Welwyn Garden City Railway Station

Facilities

Welwyn Garden City railway station is a large station on the Kings Cross - Peterborough Line in Hertfordshire. It is managed by Great Northern.

Address

Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
Hertfordshire
AL8 6HA

Tickets

Ticket Office
Yes
Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 07:00:00.000 - 19:30:00.000
Sunday: 07:30:00.000 - 19:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Oyster Notes
Yes

Oyster cannot be used at this station.

Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Thameslink, Great Northern

Smartcard Topup
No
Smartcard Notes
Yes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes

Located on the platforms.

Baby Change Facilities
No
Showers Available
No
Public Telephones
No
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes

ATM located In shopping Centre

Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Left Luggage
No
Lost Property
No

Accessibility

Help Line
Yes

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:Phone - 0800 058 2844 Textphone - 0800 138 1018

Website: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Passenger Help Points
Yes

The Assistance Meeting Point is outside the ticket office.

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Accessible toilets at this station are accessed using a RADAR key.

Step Free Access
Yes

Whole station

This is a Category A station: This station has step-free access to all platforms. 

The Assistance Meeting Point is outside the ticket office.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
No
Car Park
No
Taxi Rank
No
Bus Services
Yes

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Please click the link for details regarding the rail replacement bus location.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Welwyn Garden City Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.