Welwyn Garden City railway station is a large station on the Kings Cross - Peterborough Line in Hertfordshire. It is managed by Great Northern.
Address
Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
Hertfordshire
AL8 6HA
Oyster cannot be used at this station.
Applicable Operators: Thameslink
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
Platforms
ATM located In shopping Centre
Departure Screens
Announcements
Website: https://www.nationalrail.co.uk/
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:Phone - 0800 058 2844 Textphone - 0800 138 1018
Website: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Whole station
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is outside the ticket office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
No
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
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