Ticket Office
On way in to access trains from the car park
Monday To Friday: 06:00:00.000 - 19:00:00.000Saturday: 07:30:00.000 - 14:10:00.000
Sunday: 08:15:00.000 - 15:30:00.000
West Malling railway station is a medium sized station in West Malling, Kent. It is managed by Southeastern.
Address
West Malling station
Station Approach
off Swan Street
West Malling
Kent
ME19 6HJ
On way in to access trains from the car park
Monday To Friday: 06:00:00.000 - 19:00:00.000 
Applicable Operators: Southeastern
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Coffee shop
Booking Hall- Available during staffing hours
Departure Screens
Announcements
This station has Secure station accreditation - For more information contact 0345 322 7021
Website: https://www.nationalrail.co.uk/
Phone: 0345 322 7021
Website: https://www.nationalrail.co.uk/
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Website: https://www.nationalrail.co.uk/
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
On platforms 1 and 2.
Counters can be raised or lowered to suit all customers
Booking Hall- Available during staffing hours
partialStation
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Spaces: 64
Sheltered: yes
Location: Platform 1
You may leave your cycle in the rack provided however you do so at your own risk.
Storage Type: Stands
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Phone: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Name: Station Car Park
Operator: APCOA Parking
Spaces: 164
front of station
Bus stop in the station forecourt.
Please note a mini bus operates between West Malling and East Malling
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