Welham Green Railway Station

Ticket Office

Monday To Friday: 07:15:00.000 - 10:15:00.000
Saturday: Closed
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cannot be used at this station.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Thameslink, Great Northern

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

First Class Lounge

Seated Area

Waiting Room

Unheated waiting shelters are available on the platforms.

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Lost Property

Help Line

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on: Phone - 0800 058 2844 Textphone - 0800 138 1018

Phone: 0800 058 2844

Website: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel/book-assistance-for-your-journey

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Passenger Help Points

The Assistance Meeting Point is in the shelter on platform 1 - not fully accessible.

Staff Assistance Available

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button
• calling us on the freephone number 0808 168 1238 - - Please note this is for immediate assistance only
• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Monday To Friday: 07:15:00.000 - 10:15:00.000
Weekend: Closed

Induction Loop

Accessible Ticket Machines

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This is a Category B3 station: Step-free access to platform 2 (to Welwyn Garden City) via short ramp from car park, though due to narrow platform (less than 2.0m), ramp cannot be used. Steps to platform 1 (to London).

The Assistance Meeting Point is in the shelter on platform 1 - not fully accessible.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 10

Sheltered: yes

Location: Located next to the ticket office. Cycles are left at owners risk. Abandoned cycles may be removed.

Storage Type: Stands

Car Park

Phone: 01895 262122

Website: https://www.apcoa.co.uk/great-northern/

Name: Station Car Park

Operator: APCOA Parking UK

Spaces: 35

Taxi Rank

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link

Airport Link

Rail Replacement Services

Please click the link for details regarding the rail replacement bus location.

Cycle Hire

Port Link

Car Hire