Brockenhurst Railway Station

Facilities

Brockenhurst railway station is a large station on the Lymington Line in Brockenhurst, Hampshire. It is managed by South Western Railway.

Address

Brockenhurst station
Station Approach
Brockenhurst
Hampshire
SO42 7TW

Tickets

Ticket Office
Yes

The ticket office is located by the main entrance.

Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.

Monday To Friday: 05:55:00.000 - 19:30:00.000
Saturday: 06:30:00.000 - 19:30:00.000
Sunday: 08:35:00.000 - 18:30:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: South Western Railway

Smartcard Topup
Yes
Smartcard Notes
Yes

Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 06:00:00.000 - 21:00:00.000
Saturday: 06:15:00.000 - 21:00:00.000
Sunday: 07:30:00.000 - 21:00:00.000

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Trolleys
No
Station Buffet
Yes

Vending machines

Toilets
Yes

The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Baby Change Facilities
Yes

Baby changing facilities in accessible toilet.

Showers Available
No
Public Telephones
No
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points
Yes

Customer Help points are located on every platform

Staff Assistance Available
Yes

Staff help available until 22:00 daily

Monday To Friday: 05:45:00.000 - 22:00:00.000
Saturday: 06:15:00.000 - 22:00:00.000
Sunday: 07:30:00.000 - 22:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Accessible toilets are located on Platform 1+2.

Step Free Access
Yes

partialStation

Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 122

Sheltered: yes

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park
Yes

Name: Brockenhurst Car Park

Spaces: 236

Taxi Rank
Yes

 Yes

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt, ticket office entrance.

Cycle Hire
Yes

Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW

Port Link
No
Car Hire
No

Things near Brockenhurst Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.