Folkestone West Railway Station

Facilities

Folkestone West railway station is a small staffed station in Folkestone, Kent. It is managed by Southeastern.

Address

Folkestone West station
Station Approach
off Shorncliffe Road
Folkestone
Kent
CT20 3PA

Tickets

Ticket Office
Yes

Platform 1 entrance from Car Park

Monday To Friday: 06:25 - 13:05
Saturday: 07:35 - 14:15
Sunday: Closed
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee kiosk

Toilets
Yes

Platform 1

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Service
Yes

0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Textphone 0800 783 4548

Website: https://www.nationalrail.co.uk/

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes

This station is not continuously staffed please see staffing times for details of when staff assistance is available.

Monday To Friday: 06:25 - 13:05
Saturday: 07:35 - 14:15
Sunday: Closed
Induction Loop
Yes
Accessible Ticket Machines
Yes

by entrance to platform 1

Accessible Ticket Counter
Yes

There are standing height and wheelchair height ticket counters available.

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 1

Step Free Access
Yes

Whole station

Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres.

Ticket Gates
No
Impaired Mobility Set Down
Yes
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 38

Sheltered: yes

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

Phone: 03301 235 247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Saba Park Solutions UK Limited

Spaces: 215

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station Road, platform 2 side of the station. 

Cycle Hire
No
Port Link
No
Car Hire
No

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