London Fenchurch Street Railway Station

Facilities

London Fenchurch Street railway station is a very large national hub station in City of London Corporation, London. It is managed by c2c.

Address

Fenchurch Street station
Fenchurch Place
London
EC3M 4AJ

Tickets

Ticket Office
Yes

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station

Monday To Friday: 05:45 - 21:40
Saturday: 05:45 - 21:40
Sunday: 07:15 - 21:40
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
Yes
Oyster Topup
Yes
Oyster Validator
Yes
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: c2c

Travelcard Zone
Yes

Zone 1

Smartcard Topup
Yes

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
Yes

Upper Main Concourse near Cards Galore.

More seating also near Upper Crust 

Trolleys
No
Station Buffet
Yes

Coffee shop, public house/bar, food outlet (Seating available)

Toilets
Yes

There are toilets by the lifts at the left hand side of the main entrance to the station.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes

Free c2c Wi-Fi

Web Kiosk
No
Post Box
Yes

Outside the station

Tourist Information Office
No
Cash Machine
Yes

Located on main concourse

Bureau De Change
Yes
Retail Outlets
Yes

Wide range of shops

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Arrival Screens

Customer Service
Yes

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted as follows:

 Mondays - Fridays, between 08:00 - 20:00 

Saturday - Sunday, between 09:00 - 16:00

Public Holidays, between 09:00 - 16:00

Closed on Christmas Day and Boxing Day

Tel: 0345 744 4422 (option 3, followed by option 3)

Email: contact@c2crail.net

Left Luggage
Yes

Website: http://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 03457 44 44 22

Website: http://www.nationalrail.co.uk/

Monday To Friday: 08:00 - 20:00
Weekend: 09:00 - 16:00
: 09:00 - 16:00

Accessibility

Help Line
Yes

03457 44 44 22

Website: http://www.nationalrail.co.uk/

It is preferred if mobility assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22. 

Passenger Help Points
Yes
Staff Assistance Available
No

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

 

Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
Yes

Every ticket office counter has been lowered at this station

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance by using the station help point next to the disabled toilet.

Step Free Access
Yes

Whole station

The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.

Ticket Gates
Yes

There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

Impaired Mobility Set Down
Yes

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
No
Car Park
No
Taxi Rank
Yes

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

Bus Services
Yes

Aldgate Bus Station.

Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here

 

Metro Link
Yes

London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit

London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.

Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.

Airport Link
Yes

London City Airport - Docklands Light Railway from Tower Gateway

Cycle Hire
Yes

Santander Cycles - Crosswall - 33 spaces 

Santander Cycles - Tower Gardens - 22 spaces

Port Link
Yes

Thames Clippers from Tower Millennium Pier near the Tower of London - Service RB2 

Car Hire
No

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