Penrith (North Lakes) Railway Station

Ticket Office

Ticket machines can be found in the booking hall.

Monday To Friday: 05:30:00.000 - 19:00:00.000
Saturday: 05:30:00.000 - 19:00:00.000
Sunday: 11:30:00.000 - 19:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Avanti West Coast

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

An accessible toilet is available on Platform 1, accessed using a RADAR key

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Customers are encouraged to approach a member of station staff for any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

08000 158 123 (08000 158 124 Textphone)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Monday To Friday: 05:15:00.000 - 23:10:00.000
Saturday: 05:15:00.000 - 22:15:00.000
Sunday: 10:15:00.000 - 23:00:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

An accessible toilet is available on Platform 1, accessed using a RADAR key

Step Free Access

Whole station

This station has step-free access to all platforms / the platform

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 8

Sheltered: yes

Location: Platform 1

12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast websiteDifferent rates apply to non rail users, please speak to a member of staff

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Avanti West Coast

Spaces: 120

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement coach services can be found at the front of the station.

Cycle Hire

Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD  -  [email protected]  01768864775

St Patricks Boat and cycle hire - Glenridding  Ullswater Penrith  Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk  01768482393

Port Link

Car Hire