Shepherd's Bush Railway Station

Facilities

Shepherd's Bush railway station is a medium sized station on the East Kent Routes in Hammersmith and Fulham, London. It is managed by London Overground.

Address

Shepherd's Bush station
Holland Park Roundabout
Shepherd's Bush
Greater London
W12 8LB

Tickets

Ticket Office
Yes

Main entrance

Saturday: 09:15:00.000 - 14:45:00.000
Sunday: 10:15:00.000 - 11:15:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
Yes
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office

Smartcards Issued
No
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: London Overground

Travelcard Zone
Yes

Zone 2

Smartcard Topup
No
Smartcard Notes
Yes

Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee kiosk Food outlet (Seating unavailable)

Toilets
No
Baby Change Facilities
No
Showers Available
No
Public Telephones
No
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes

Ticket hall

Bureau De Change
No
Retail Outlets
Yes

Coffee kiosk and photo booth located in the ticket hall.

Local shops and the Westfield shopping centre are located opposite the station

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

0343 222 1234

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Passenger Help Points
Yes
Staff Assistance Available
Yes
Monday Tuesday Wednesday Thursday Friday Saturday: 06:00:00.000 - 23:45:00.000
Sunday: 07:30:00.000 - 00:02:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

Whole station

 Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Sheltered: no

Car Park
No
Taxi Rank
No
Bus Services
Yes
Metro Link
Yes

Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away

Airport Link
No
Rail Replacement Services
Yes

Use Bus stop D in Ariel Way for westbound services to Clapham Junction

Cycle Hire
No
Port Link
No
Car Hire
No

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