Basingstoke Railway Station

Facilities

Basingstoke railway station is a station on the Woking - Basingstoke Line in Hampshire. It is managed by South Western Railway.

Address

Basingstoke station
Station Hill
Basingstoke
Hampshire
RG21 5NB

Tickets

Ticket Office

The ticket office is located on Platform 1.

Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.

Monday To Friday: 06:00:00.000 - 21:30:00.000
Saturday: 06:00:00.000 - 21:30:00.000
Sunday: 07:00:00.000 - 21:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].

Baby Change Facilities

Baby changing facilities are in the accessible toilets on platforms 2/3 and 4.

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Outside station

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points

Customer Help points are located on every platform

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

Accessible Taxis

Provided by 3rd party companies, subject to availability.

NKS (RADAR) Toilets

Step Free Access

partialStation

Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Ticket Gates