Basingstoke Railway Station

Facilities

Basingstoke railway station is a station on the Woking - Basingstoke Line in Hampshire. It is managed by South Western Railway.

Address

Basingstoke station
Station Hill
Basingstoke
Hampshire
RG21 5NB

Tickets

Ticket Office
Yes

In the booking hall.

Monday To Friday: 06:00 - 21:30
Saturday: 06:00 - 21:30
Sunday: 07:00 - 21:30
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Great Western Railway

Smartcard Topup
No

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes
Web Kiosk
No
Post Box
Yes

Outside stationĀ 

Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before travel with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points
Yes

Customer Help points are located on every platform

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

Step-free category B station - This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 170

Sheltered: yes

Location: Car park and platform 4

Storage Types Available: Compound

Storage Type 1: Wheel Racks

Car Park
Yes
Taxi Rank
Yes

Private Hire / Black Cabs outside Station EntranceĀ 

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station Forecourt, off Alencon Link

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Basingstoke Railway Station at other websites

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abcrailwayguide.uk is a Good Stuff website.