Carlisle Railway Station

Ticket Office

Ticket machines can be found in the booking hall.

Monday To Friday: 05:00:00.000 - 20:00:00.000
Saturday: 05:00:00.000 - 20:00:00.000
Sunday: 09:00:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Avanti West Coast

Smartcard Topup

Smartcard Notes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

First Class Lounge

Seated Area

Waiting Room

Seating available on all platforms with waiting rooms throughout.

Trolleys

Station Buffet

Toilets

The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

Newsagent

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

08000 158 123 (08000 158 124 Textphone)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Staff Assistance Available

Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

Category A - This station has step-free access to all platforms / the platform

Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 16

Sheltered: yes

Location: Platform 8.

Space for 16 cycles on Platform 8.

8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)

Storage Type: Wheel Racks

Car Park

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement coach services can be found at the front of the station

Cycle Hire

PeddalpushersLonnings End, Sandy Lonning, Brampton, CA8 1RA

Port Link

Car Hire

Hertz