Colchester Railway Station

Facilities

Colchester railway station is a very large regional interchange station on the Shenfield - Ipswich Line in Myland, Essex. It is managed by Greater Anglia.

Address

Colchester [North] station
Station Approach Road
Colchester
Essex
CO1 1XD

Tickets

Ticket Office

Monday To Friday: 05:00 - 22:00
Saturday: 05:30 - 21:00
Sunday: 06:00 - 21:00

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Smartcard Topup

Smartcard Notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee Shop Coffee kiosk Vending machines

Toilets

The toilets are located on all platforms. The accessible (radar key) toilets are located on Platforms 2 and 4

Baby Change Facilities

Showers Available

Public Telephones

Cards and Coins

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

News agent Dry cleaner Passport Photo Booth

CCTV

Customer Information Service

Departure Screens

Announcements

Arrival Screens

Customer Service

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Accessibility

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Passenger Help Points

Staff Assistance Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

Monday To Friday: 04:30 - 23:15
Saturday: 04:30 - 22:30
Sunday: 06:10 - 23:15

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to all platforms HOWEVER, PLEASE NOTE, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall and it is quite a long and steep walking route to get from one side to the other.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is Customer Information Office platform 4.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage

Spaces: 554

Sheltered: yes

Location: Situated by the South entrance, and in the main car park by the North entrance. A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability).

Storage Types Available: Compound

Storage Type 1: Stands

Storage Type 2: Wheel Racks

Car Park