Chatham Railway Station

Facilities

Chatham railway station is a station on the Gravesend and Swanley - Margate Line in Medway. It is managed by Southeastern.

Address

Chatham station
Railway Street
Chatham
Kent
ME4 6PN

Tickets

Ticket Office

Station front main entrance

Monday To Friday: 05:50:00.000 - 20:00:00.000
Saturday: 06:20:00.000 - 20:00:00.000
Sunday: 07:10:00.000 - 19:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Trolleys

Station Buffet

Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2

Toilets

Platform 1 & 2 - Available during staffing hours

Baby Change Facilities

acessible toilet platform 2- Available during staffing hours

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Located on concourse

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Passenger Help Points

On platform

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

In the booking hall

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

Train Access Ramp

NKS (RADAR) Toilets

Platform 1&2 - Available during staffing hours

Step Free Access

Whole station

Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.

Ticket Gates