Lowestoft Railway Station

Facilities

Lowestoft railway station is a large station in Suffolk. It is managed by Greater Anglia.

Address

Lowestoft station
Denmark Road
Lowestoft
Suffolk
NR32 2EG

Tickets

Ticket Office

Monday To Friday: 06:40:00.000 - 17:05:00.000
Saturday: 06:40:00.000 - 17:05:00.000
Sunday: 08:00:00.000 - 16:15:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

Facilities

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 06:40:00.000 - 17:05:00.000
Saturday: 06:40:00.000 - 17:05:00.000
Sunday: 08:00:00.000 - 16:15:00.000

There is a seated waiting area in the ticket hall.

Trolleys

Station Buffet

Free water refill point available

Toilets

The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

Lowestoft Central Project Station Shop & Tourist Information

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Accessibility

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points can be found at the following location(s):

Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens

Staff Assistance Available

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station

Monday To Friday: 06:40:00.000 - 17:05:00.000
Saturday: 06:40:00.000 - 17:05:00.000
Sunday: 08:00:00.000 - 16:15:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage

Spaces: 60

Sheltered: yes

Location: There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Storage Types Available: Compound

Storage Type 1: Stands

Car Park