Newcastle Railway Station

Ticket Office

Adjacent to Platform 12

Monday To Friday: 06:00:00.000 - 19:00:00.000
Saturday: 07:00:00.000 - 19:00:00.000
Sunday: 07:30:00.000 - 19:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: LNER

Smartcard Topup

First Class Lounge

Sunday: 09:00:00.000 - 20:00:00.000
Monday To Friday: 06:15:00.000 - 20:00:00.000
Saturday: 06:15:00.000 - 17:00:00.000

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

• Any First Class ticket valid on LNER EG not XC Only or TPE only

Restricted tickets

• All First Class tickets valid only on other train operator

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Refreshments are currently suspended

Wi-Fi

Yes

Showers

No

Seated Area

Waiting Room

Monday To Friday: 04:00:00.000 - 21:00:00.000
Saturday: 04:00:00.000 - 21:00:00.000
Sunday: 07:00:00.000 - 21:00:00.000

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Trolleys

Station Buffet

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Toilets

The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Outside the station

Tourist Information Office

Cash Machine

In the Main Square next to Boots

Bureau De Change

Retail Outlets

 WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

03457 225 225 or 18001 03457 225 225 (Text relay service)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Staff Assistance Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Monday To Friday: 04:00:00.000 - 00:15:00.000
Saturday: 04:00:00.000 - 23:30:00.000
Sunday: 07:00:00.000 - 00:15:00.000

Induction Loop

Accessible Ticket Machines

Accessible machine are located on the main concourse

Accessible Ticket Counter

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

Step Free Access

partialStation

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 122

Sheltered: yes

Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

28 stands accommodating 56 cycles

Storage Type: Stands

Car Park

Taxi Rank

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Bus Services

Metro Link

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

Airport Link

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Cycle Hire

Port Link

Bus to DFDS ferry terminal departs from the end of the short stay car park.

Car Hire