Woolwich Arsenal Railway Station

Facilities

Woolwich Arsenal railway station is a large station in Greenwich, London. It is managed by Southeastern.

Address

Woolwich Arsenal station
Woolwich New Road
Woolwich
Greater London
SE18 6EU

Tickets

Ticket Office

On way in to access trains

Monday To Friday: 05:40:00.000 - 20:05:00.000
Saturday: 06:10:00.000 - 20:05:00.000
Sunday: 06:40:00.000 - 21:10:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Travelcard Zone

Zone 4

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Heated waiting room on Platform 1

Only available when staff present

Trolleys

Station Buffet

Coffee shop and Selecta vending machines

Toilets

Platform 1- Available during staffing hours

Baby Change Facilities

Platform 1- Available during staffing hours

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

dry cleaner

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Passenger Help Points

On platform

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

in booking hall

Accessible Ticket Counter

Counters can be raised or lowered to suit all customers

Train Access Ramp

NKS (RADAR) Toilets

Platform 1- Available during staffing hours

Step Free Access

Whole station

Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.

Ticket Gates