Woolwich Arsenal Railway Station

Facilities

Woolwich Arsenal railway station is a large station in Greenwich, London. It is managed by Southeastern.

Address

Woolwich Arsenal station
Woolwich New Road
Woolwich
Greater London
SE18 6EU

Tickets

Ticket Office
Yes

On way in to access trains

Monday To Friday: 05:40:00.000 - 20:05:00.000
Saturday: 06:10:00.000 - 20:05:00.000
Sunday: 06:40:00.000 - 21:10:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
Yes
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern

Travelcard Zone
Yes

Zone 4

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes

Heated waiting room on Platform 1

Only available when staff present

Trolleys
No
Station Buffet
Yes

Coffee shop and Selecta vending machines

Toilets
Yes

Platform 1- Available during staffing hours

Baby Change Facilities
Yes

Platform 1- Available during staffing hours

Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes

dry cleaner

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Passenger Help Points
Yes

On platform

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

in booking hall

Accessible Ticket Counter
Yes

Counters can be raised or lowered to suit all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 1- Available during staffing hours

Step Free Access
Yes

Whole station

Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 8

Sheltered: no

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Phone: 0330 333 9232

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking

Spaces: 110

Taxi Rank
Yes

There is a taxi rank right outside the station

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Towards Charlton: Bus stop H on Woolwich New Road.

Towards Dartford: ​​​​​​​Bus stop G on Vincent Road

Cycle Hire
No
Port Link
No
Car Hire
No

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